Products

Q. Are your products brand new?

A. Yes! All of our products are new and in their original packaging unless stated otherwise.

Q. Do you import your products?

A. All products that Quickshop sell online are Australian Stock unless marked otherwise. Imported Stock will be clearly marked in the title of the item. Where there are both Australian and Imported types for the same item, the Australian Stock item will be marked as "Australian Stock".

Q. What is the difference between Imported and Australian stock?

A. There are 3 major differences between the types of stock:

1. Price. Imported stock is considerably cheaper than Australian stock.
2. Warranty. Australian stock comes with a 12 month warranty and is honoured by the manufacturer at an authorised service centre. Imported Stock now is also offered with a 12 month warranty, but you have to contact us for warranty assistance.
3. Power cable. Australian stock will come with a cable with Australian pins. Imported stock will come with a power cable intended for another region with Australian pin converter supplied free, and a copy of the English instruction manual either on a disc or physical (depending on stock).

Q. What is included in the box with my product?

A. On each item, there should be a "Box Contents" tab, which will outline what is included with the item you're purchasing. If for some reason, it is not there, please refer to the manufacturer's site, or contact us here.

Q. If my item is not in stock how long can I expect to wait before receiving it?

A. If an item is out of stock, the back in date is usually indicated at the bottom of the product information page. If it is not shown there, we do not have an ETA on more stock arrival. If there is any kind of stock availability problem, one of our friendly staff will contact you and work with you and work on a solution that will satisfy you.

Q. If an item is out of stock why does it take so long before I can receive the item?

A. A lot of the products we sell are in high demand and the manufacturer may be unable to keep up with demand. This can cause unknown delays on some products. If this is the case with your product, we will do our best to provide you with an ETA. If the ETA is unsatisfactory we will contact you and discuss other options with you.

Q. Why is a product listed on a shopping directory no longer listed on your website?

A. Once an item has been discontinued we will remove it from our catalogue, sometimes it takes the shopping directory a little time to update their listings.

Q. How often do you update your catalogue?

A. Continuously. We are constantly updating our catalogue using electronic and manual methods. We endeavour to have the highest possible catalogue accuracy however, occasionally mistakes do happen.

If you notice any error, please contact us and advise us further. All feedback is welcome and greatly appreciated.

Q. Does your listed price include GST and Import Duty?

A. GST is included for items shipped from within Australia. For imported product lines, GST is usually is not charged to the customer. Our products do not include import duty.

Q. How are you able to offer prices so much cheaper than a usual retail store?

A. Retail shop fronts have a much larger overhead than an online store. We also move a large volume of stock daily allowing us to take advantage of our buying power.

Q. Can you lower your price on any items?

A. No, unfortunately we already offer the cheapest possible price.

Q. Can you match the price of another online retailer?

A. In some cases, yes! Please contact us here for more information. You must be able to show us the price of the competitor before we will consider any price.

Payment

Q. What payment methods does Quickshop International accept?

A. Please refer to our Payment Details section for information regarding payments..

Q. What is SecurePay and why do you process your Credit Card transactions through them?

A. SecurePay is a credit card processing company commonly called a "gateway". They process the credit card transaction to the bank. We do not store your credit card details on our system. All communication with the gateway and the bank is securely encrypted.

Shipping & Delivery

Q. Am I able to pick up my item instead of having it delivered?

A. Unfortunately, we do not accept pick-ups as our products ship from various warehouses around Australia while Imported Stock ships directly from overseas. This allows us to keep our overheads low so that we can pass on the savings to you, our customer.

Q. How long does it take to deliver my item?

A. Delivery times are on each product, and is further detailed here.

Q. Why does it take 3-10 business days to deliver my Imported item?

A. This time frame starts from when your payment has been received and allows for the entire shipping procedure in addition to any unforeseen events. For Imported goods, your item must first ship from overseas to Australia, once landing here it is then dispatched to a sorting facility closest to you location. From there your item is then put on a truck for delivery to your shipping address.

Delays that can cause this procedure to slow down are things such as:

1. Delivery area. If you live in a major city, your delivery will likely be faster than for people that live in rural areas.
2. Delivery failure. Someone must be present at your delivery address at the time of delivery to sign for the package. If no one is home, the courier will leave a calling card with further instructions for you.
3. Non-recept of payment. Full payment must be made before the item will be dispatched.

If you work fulltime, it may be best that you use your work address for the delivery address as couriers only deliver during business hours and also require a signature to complete the delivery.

Q. Can I pay extra for faster shipping?

A. Quickshop already dispatches its items using the fastest, and most proven methods available. Therefore, there is no faster shipping method available.

Q. Can I buy Shipping Insurance?

A. Yes! You can purchase Shipping Insurance during the checkout procedure online. Shipping insurance is 1.59% of the product cost. We highly recommend Shipping Insurance as it will cover you against any unforeseen events such as products lost or damaged during shipping.

Q. Does a Tax Invoice get shipped with these items?

A. Quickshop supplies a full Tax Invoice for any sale it makes. However, please keep in mind that with Imported Stock, you are not being charged GST on the item, or its freight cost.

Q. Do you ship to countries other than Australia?

A. Yes! Quickshop International can ship most goods overseas for a specific quoted shipping amount. All international orders must be paid via EFT/Bank Deposit as we do not accept credit cards from countries other than Australia.

If you are interested in purchasing something from a country outside of Australia, please call our friendly sales team on +61 2 4368 2988 and we will be happy to assist you.

Please note that Quickshop does not have any knowledge of the Importation legislation for your destination country, and is not responsible for any incurred duties or processing fees that may be applied in that country.

Warranty

Q. Do all your products come with a warranty?

A. All Australian Stock products come with at least a 12 month warranty. All Imported Stock also come with a 12 month warranty supplied by us. The warranty can be extended on most products. The warranty options are displayed on the product information page.

Q. What if my warranty claim is found to not be within the warranty terms?

A. You will be notified with a quotation fee. We can have the item repaired for you however you will have to pay for the repairs upfront. This can be done by direct depositing the quoted amount into our bank account and marking the account description with the order number at the nature of the payment. e.g.: 10459 Repairs.

Q. How do I know if my item is eligible for warranty repairs?

A. Our warranty covers manufacturing faults that arise through normal usage. This basically means if your item fails due to a faulty part used during the manufacturing process, your item then falls under warranty. If your item fails due to physical damage (impact or dropping the unit), sand or dirt damage (sand or grit lodged inside moving parts), water damage or any other means where the user is at fault, this will cause your warranty to be void and all repairs to the unit must be paid for by you.

Q. How do I use my warranty in the event of a product defect?

A. Please visit our warranty section for further instructions on how to lodge a claim.

Q. What if I damage my product and it isn’t covered by warranty?

A. You should take your product to a local repair service centre, or we can have fixed for you on a quote basis.

General Questions

Q. Do you have a contact telephone number?

A. Yes! It is 1300 786 366. Our friendly telephone staff are ready to take your calls between the hours of 9:00am to 5:30pm AEDST (NSW Time) weekdays, excluding public holidays.

Please visit our contact us page for more details!

Q. Do you accept phone orders?

A. Yes, we can. However, the item has to be over the amount of $150.00 for us to do this.

Q. How do I know my information is safe?

A. We use a secure 128-bit SSL encryption for all personal information. This is indicated by a padlock in the bottom right of your browser window. Our systems run the very latest security measures and are protected by firewalls and other security measures. No Credit Card information is stored on our systems. Your information is only used by our staff to fulfill an order or to assist you with your purchase.

Q. Do you have a shopfront where I can purchase face to face and pay cash?

A. No, unfortunately we operate online only. This ensures the best possible pricing due to low overheads.

Q. How do I know I’m dealing with a real business?

A. Our business name and ABN (Australian business number) is always displayed on our website. We are a fully registered business and are searchable on the Australian Business Register. We are also registered with the department of fair trading and ASIC.

Q. Am I able to cancel my order and request a full refund?

A. Yes, but only if your item hasn’t already been processed or shipped. You may be charged a restocking fee of 10% should you cancel an already paid for order.