Quickshop International has compiled this info so that you may be more informed about the site and the services we offer.

If you have any questions please e-mail us for more info.

Shipping and Delivery

Q. Am I able to pick up my item instead of having it delivered?

A. Unfortunately we do not support pick-ups as the products ship from various warehouses around Australia and imported stock ships directly from overseas. We also keep our overheads low so that we can pass on the savings to you the consumer.

Q. How long does it take to deliver my item?

A. Games, Gaming Hardware, DVDs, Music CDs ship same day as payment is received if in stock. Stock marked as "Australian Stock" is usually delivered in 2-3 days. For imported stock it will usually take between 3-10 days to deliver your item if it is in stock. If an item is out of stock, you will be notified and arrangements made to. If your purchase is out of stock you, it will be shipped as soon as stock is available. For pre-order goods, it will be shipped as soon as stock is available.

Q. Why does it take 3-10 days to deliver my imported item?

A. This time frame starts from the time your payment has been received and allows for the entire shipping procedure in addition to any unforeseen events. For imported goods your item must first ship from overseas to Australia, once landing here it is then dispatched to a sorting facility closest to you location. From there your item is then put on a truck for delivery to your shipping address.
Delays that can cause this procedure to slow down are things such as:
1. Delivery area, if you live in a major city your delivery will likely be faster than for people that live in rural areas.
2. Delivery failure, someone must be present at your delivery address at the time of delivery to sign for the package. If no one is home the courier will leave a calling card with further instructions for you.
3. Non-recept of payment. Full payment must be made before the item will be dispatched.
TIP: If you work fulltime it may be best that you use your work address for the delivery address as couriers only deliver during business hours and also require a signature to complete the delivery.

Q. Can I pay extra for faster shipping?

A. We already offer the fastest possible shipping method available.

Q. Can I buy shipping insurance?

A. You can purchase shipping insurance during the checkout procedure online. Shipping insurance is 1.75% of the product cost. We highly recommend shipping insurance, as it will cover you against any unforeseen events such as products lost or damaged during shipping.

Q. Does a Tax Invoice get shipped with these items?

A. Unfortunately as these items are shipped directly from overseas, no Tax Invoice can be supplied.

Q. Do you ship to countries other than Australia?

A. Quickshop International can ship most goods overseas for a specific quoted shipping amount. All international orders must be paid via EFT or Bank Deposit, as we do not accept credit cards from countries other than Australia.

If you are interested in purchasing something from a country outside of Australia, please call our friendly sales team on 1300 786 366 and we will be happy to assist you.

** PLEASE NOTE. GOODS MAY BE SENT FROM AN OVERSEAS LOCATION. Please read our Conditions of Use located at http://www.quikshop.com.au/conditions.php

Products

Q. Are your products brand new?

A. Yes, all our products are new and in their original packaging unless stated otherwise.

Q. What is the difference between Imported and Australian stock?

A. There are 3 major differences between the types of stock:

1. Price: Imported stock is considerably cheaper than Australian stock.
2. Warranty: Australian stock comes with a 12 month warranty and is honoured by the manufacturer at an authorized service centre; imported camera and other stock comes with a 1 month warranty. Lenses come with a 12 Month Quickshop Warranty. There is more information on warranties in this FAQ under warranty.
3. Power cable: Australian stock will come with a cable with Australian pins. Imported stock will come with a power cable intended for another region with Australian pin converter supplied free, and a copy of the English instruction manual either on a disc or physical (depending on stock).

Q. What does my mobile phone, Digital camera or Digital video camera come with?

A. The mobile phones and cameras we ship come with original outer box, standard travel charger, and user manual (either on disc or physical manual) as what you get from any retail shop. Certain models also come with memory card or data cable. We supply the standard package as supplied by the manufacturer. You can add additional products to your cart to accessorise your phone or camera found in the accessories category or by selecting extra accessories from the available options selection on your product where available.

Q. If my item is not in stock how long can I expect to wait before receiving it?

A. If an item is out of stock, the back in date is usually indicated at the bottom of the product information page. If it is not shown there, we do not have an ETA on more stock arrival. If there is any kind of stock availability problem one of our friendly staff will contact you and work with you and work on a solution that will satisfy you.

Q. If an item is out of stock why does it take so long before I can receive the item?

A. A lot of the products we sell are in high demand and the manufacturer may be unable to keep up with demand. This can cause unknown delays on some products. If this is the case with your product we will do our best to provide you with an ETA. If the ETA is unsatisfactory we will contact you and discuss other options with you.

Q. Why is a product listed on a shopping directory no longer listed on your website?

A. Once an item has been discontinued we will remove it from our catalogue, sometimes it takes the shopping directory a little time to update their listings.

Q. How often do you update your catalogue?

A. Continuously. We are constantly updating our catalogue using electronic and manual methods.  We endeavour to have the highest possible catalogue accuracy; however, occasionally mistakes do happen. If you notice any error, please contact us and let us know.  It would be greatly appreciated.

Q. Does your listed price include GST and import duty?

A. GST is included for items shipped from within Australia. For imported product lines, GST is usually is not charged to the customer. Our products do not include import duty.

Q. How are you able to offer prices so much cheaper than a usual retail store?

A. Retail shop fronts have a much larger overhead than an online store. We also move a large volume of stock daily allowing us to take advantage of our buying power.

Q. Can you lower your price on any items?

A. No, unfortunately we already offer the cheapest possible price.

Q. Can you match the price of another online retailer?

A. Unfortunately we have already discounted our prices as much as we can.  We offer great service which is also to be considered when making

* Please note that Image and Information Provided is for illustrative purposes only and maybe subject to change or be incorrect.

Payment

Q. What are your payment methods?

A. Pay pal, Credit card (processed by Secure Pay), EFT (electronic funds transfer).-Preferred.
 
Q. Can I pay by any other means?

A. Not at this stage.

Q. What credit cards do you accept?

A. Visa and MasterCard.

Q. Do you accept any other major cards?

A. Not at this stage.

Q. Is there a surcharge for using a credit card?

A. Yes, unfortunately due to the highly competitive nature of online selling, we are unable to absorb the cost of credit card transactions. There will be a credit card surcharge applied of 2% applied to your order total. We recommend Electronic Bank Transfer which does not charge a fee.

Q. What is SecurePay and why do you process your CC transactions through Secure Pay?

A. SecurePay is a credit card processing company commonly called a "gateway". They process the credit card transaction to the bank. We do not store your credit card details on our system. All communication with the gateway and the bank is securely encrypted.

Q. If I pay via EFT, What are the bank account details of where I need to make the transfer?

A.BSB Number: 082574
Account No.: 833443033
Account Name: Quickshop International
Bank Name: National Australia Bank
When paying via EFT (Electronic Funds Transfer) please do not forget to put your order number in the “to account description” so we may match your order to the payment.

Q. How long do funds take to clear?

A. Credit card: Instantly. (In this time Secure Pay will run checks on your card for fraudulent activity)

EFT (Electronic Funds Transfer): Usually one working day. (Your order number must be included in the transaction details to avoid delays), sometimes it may take up to 48 hours just to appear in our account. This depends on the bank that it is transferred with.

PayPal: Instant.

Warranty

Q. Do all your products come with a warranty?

A. All Australian stock products come with at least a 12 month warranty.  All imported stock product lines come with a different warranty.  The warranty can be extended on most products.  The warranty options are displayed on the product information page.

Q. What if my warranty claim is found to not be within the warranty terms?

A. You will be notified with a quotation fee. We can have the item repaired for you however you will have to pay for the repairs upfront. This can be done by direct depositing the quoted amount into our bank account and marking the account description with the order number at the nature of the payment. E.g.: 10459 Repairs.

Q. How do I know if my item is eligible for warranty repairs?

A. Our warranty covers manufacturing faults that arise through normal usage. This basically means if your item fails due to a faulty part used during the manufacturing process your item then falls under warranty. If your item fails due to Physical Damage (impact or dropping the unit), sand or dirt damage (sand or grit lodged inside moving parts) Water damage or any other means where the user is at fault, this will cause your warranty to be void and all repairs to the unit must be paid for by you.

Q. How do I use my warranty in the event of a product defect?

A. Please lodge a warranty claim form here and we will send you back an RMA number and instructions for sending the item to us, the manufacturer or directly to our service centre.

Q. What if I damage my product and it isn’t covered by warranty?

A. You should take your product to a local repair service centre, or we can have fixed for you on a quote basis.

General Questions

Q. Do you have a contact telephone number?

A. Yes, it is 1300 786 366. Our friendly telephone staff are ready to take your calls between the hours of 9am to 5pm weekdays, excluding public holidays.

Q. Do you accept phone orders?

A. No, we currently do not accept phone orders.

Q. Do you import your products?

A. All imported products are indicated as "Imported Stock". All lens are imported also unless stated otherwise. Everything else is sourced from Australia such as All DVD’s/Games and related products, Perfumes and anything marked as “Australian stock”.

Q. How do I know my information is safe?

A. We use secure 128bit encryption for all personal information. This is indicated by a padlock in the bottom right of your browser window. Our systems run the very latest security measures and are protected by firewalls and other security measures. No credit card information is stored on our systems. Your information is only used by our staff to fulfil an order or to assist you with your purchase.

Q. Do you have a shopfront where I can purchase face to face and pay cash?

A. No, unfortunately we operate online only. This ensures the best possible pricing due to low overheads.

Q. How do I know I’m dealing with a real business?

A. Our business name and ABN (Australian business number) is always displayed on our website. We are a fully registered business and are searchable on the Australian Business Register. We are also registered with the department of fair trading and ASIC.

Q. Am I able to cancel my order and request a full refund?

A. Yes, but only if your item hasn’t already been processed or shipped. You may be charged a restocking fee of 10% should you cancel an already paid for order.